lendme admin - operational control dashboard
Command center for Trust, Payouts and Control.
Project description
A responsive, full-screen desktop dashboard built to empower LendMe’s backend team with full control over the platform. Designed for clarity, speed, and complete visibility over user actvity, payouts, listings and disputes. This is the MVP dashboard created to scale with mobile app as it launches internationally.
Role & Scope
My Role: Product designer
Scope: Full MVP design - Information Architecture, layout structure, visual UI, and Handoff documentation.
Platform: Web (Desktop)
Problem Statement
As the lendME platform grows, the admin team needs a central tool to manage users, monitor transactions, handle payouts, address disputes and ensure trust between renters and lenders. Without an efficient dashboard, oversight becomes scattered and delays decisions that affects real money and people.
Goals
Key Features Designed
Dashboard Overview: Quick summary of users, listings, transactions, payouts and recent orders.
User Management: View, edit, deactivate users, see their listings and transaction history.
Listings: Monitor all listed items, filter by status and edit or remove if necessary.
Payouts: Initiate and track wallet payouts to lenders after successful item returns.
Transactions: View full rental records between lenders and renters.
Orders: Track item that have been requested, approved, picked up or returned.
Disputes: Review and resolve rental related issues raised by users.
Notifications: Log alerts, user complaints, payout trigger, or return confirmations.
Admins profile & Settings: Update admin info, preferences, and global settings.
Style Guide
Information Architecture
Key Features Designed
Developer Handoff Notes
Button states (Disabled, hover, active).
Table responsiveness.
Wallet payout logic: payout only after item returned.
Disputes resolution flow must update status in real-time.
All user edits and listing changes should effect immediately.
Why I Made These Decisions
Why one dashboard instead of separate tools
1. Before this dashboard, the LendMe admin team was managing disputes in one spreadsheet, tracking payouts in another, and monitoring users in a third. Every escalation required switching between tools and manually cross-referencing data. The core design decision was consolidation; one interface, one source of truth, with status indicators that made the health of the platform visible at a glance.
Why inline pop-ups instead of separate pages
1. For high-frequency admin actions like editing a user or resolving a dispute, navigating to a separate page and returning broke the admin’s mental context. I designed lightweight inline pop-ups so admins could take action without losing their place in the data. This was validated by the client who specifically noted it improved their team’s speed.
Why colour-coded status indicators
1. Admin dashboards fail when status is buried in text. I introduced a consistent colour system; green for active/completed, amber for pending, red for disputed/flagged — so the operations team could scan hundreds of rows and identify issues without reading every cell.
Result And Reflection
This dashboard was designed with MVP control features ti support the first launch of the LendMe platform. It empowered the development team ti connect the backend logic while the mobile app rolls out. We balanced power with usability even non-technical admins can navigate easily.
Outcome
The dashboard was delivered as a full MVP with annotated Figma handoff, information architecture documentation, and a complete style guide. It replaced a manual multi-spreadsheet process and gave the LendMe operations team centralised control over users, payouts, disputes, and transactions for the first time.
What's Next?
This dashboard was designed with MVP control features ti support the first launch of the LendMe platform. It empowered the development team ti connect the backend logic while the mobile app rolls out. We balanced power with usability even non-technical admins can navigate easily.